Contact Us
Have a question, issue, or feedback? We're here to help. Reach out through any of the channels below and our team will get back to you as soon as possible.
Typical response time: 24–48 hours on business days.
Contact Channels
When Emailing Support
To help us resolve your issue faster, please include the following in your email:
- 1Your registered email address
- 2A clear description of the issue or question
- 3Screenshots or error messages (if applicable)
- 4The device and browser you are using
- 5Your current subscription plan
What We Can Help With
Account & Access
- Login issues
- Email confirmation
- Password reset
- Account deletion
Subscription & Billing
- Upgrade or downgrade plan
- Payment confirmation
- Invoice requests
- Refund inquiries
Platform & Features
- Signal questions
- Scanner interpretation
- Feature feedback
- Bug reports
Frequently Asked Questions
Security Notice
CRYPTOIZ will never contact you first to ask for private keys, seed phrases, or wallet access. All official communication comes from support@cryptoiz.org only. Be cautious of impersonators on Telegram or social media.